• Our service quality acculturation programs are designed using the experiential Action Learning Model to:
  • Change attitudes and behaviours
  • Teach the art and impact Performance Culture
  • Build employee morale, teamwork and communication.
  • For this, we have partnered with the Service Quality Institute.
  • For the past 40 years, they have developed modules in a simple but effective, user friendly format to facilitate ease of understanding and influence employee attitudes.
  • Customer Relationship Management
  • Customer Service Excellence
  • The Power of Team Empowerment
  • Customer Focus for Front & Back Offices
  • Feelings for Professionals and Executives
  • The Power Empowerment
  • BAD Campaign
  • Irate Customers
  • The Power of SPEED
  • Moving Up
  • Remember me
  • Loyal for Life
  • Handling Service Delivery Cases & Scenarios
  • GOOD Idea Campaign
  • Coaching for Success
  • Winning & Keeping Customers For Life
  • CRM Software - Salesforce
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