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Our Service Monitoring Evaluation will be in three dimensions:

  • Online Survey of Customers-The Way Customers see us

Designed to get feedback from customers on the quality of service received as well as the state of the infrastructures within the premises being assessed. This will be done every 6 month

  • Online Survey of Employees-The Way We see ourselves

To assess performances, behaviors, and working ethics of individual employee.

  • Mystery Shopping-The Way We are:

Designed to get feedback from customers on the quality of service received as well as the state of the infrastructures within the premises being assessed. This will be done every 6 month

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