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To define areas with a potential to improve by giving feedback on how the company is perceived from a customer’s perspective.
To be used in the right way to increase sales, satisfied customers, satisfied employees and profit.
To identify learning & development needs and small problems before they expand.
Employees can get feedback on how their performance is perceived from a customer’s perspective.
The organisation receives a unified follow up of the concept and the service level, which is a helpful work tool for benchmarking and continuous improvements on all levels in the organization.
Mystery Shopping can also be used for incentive programs and as a part of the Organisational Balanced Score Card.

Testimonials

I learnt the following at the LETs program in March: How to build strong relationship. Communication as major work environment culture. Handling group team work. More Leadership skills.

5 things learnt during the LETs programme: 1. I learn how to communicate effectively with people. 2. The programme has added to my sales skill. 3. How to handle customers‘ complaints professionally. 4. Increased Knowledge on merchandising. 5. Improved Team building skills.

Feelings workshop transformed the entire work force, myself inclusive into very confident, friendly, focused and goal oriented people. Appreciating and celebrating customers and associates became the norm. The emphasis on team work enhanced productivity, aligned various departmental goals and target actualization

Lessons from Feelings workshop are: a. I learnt that my feelings goes a long way in affecting my daily activities and people around me Thereby ,I have to be happy and celebrate myself always. b) giving caring communications. I have also learnt that I have to value myself and opinion because they are as important as anyone else’s.

Through the FEELINGS workshop in June 2015, I have being able to develop: (a) Good communication skills. (b) Customer Relation and (c) Good Listening habit. Furthermore, I have being able to improve communication & time management skills as well

FEELINGS workshop has taught me to show empathy, be more happy and to develop caring communication at work

I have learnt the following through the workshop, though it was short: a) To be helpful to others, both internal and external customer. b) How to position Halogen for greater revenue & face future challenges c) To address the issue raising by the Mystery shopping report presented by Howes