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Howes mystery shopping covers the following areas in totality:

  • Operating standards, processes and procedures
  • Marketing – brand promise
  • Compliance and Industry best practices
  • Voice of the customer feedback – experience & satisfaction
  • Voice of Employee
  • Physical ambience & attractiveness
  • Employee appearance & Behaviour
  • Response time and waiting time
  • Quality Assurance
  • Fraud & Risk Management
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