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The Howes Action Learning Acculturation Model –HALAM, addresses the gaps in the traditional approach. Howes Consulting Group can add value through on site learning Programme and provide the framework to boost effectiveness and efficiency of learning

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We deliver valuable Integrated Consulting Solutions on:

  • Business Diagnosis & Alignment
  • Competency Analyses & Development
  • Corporate Governance & Ethics
  • Cultural Transformation
  • Diversity Management
  • Due Diligence
  • E-Learning platforms
  • Financial & Tax Advisory Services
  • IT Assessment and Digitization
  • Job Descriptions
  • Learning & development
  • Management Control Systems
  • Operations / Process Audit
  • Performance Culture
  • Staff Recruitment
  • Standard Operating Procedures
  • Succession Planning
  • Talent Development
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  • The LAW program covers all the key lifestyle aspects of retirement from health and leisure to work and relationships. They also cover the key financial decisions including the opportunities as a result of 'pension freedom'.
  • In particular, the program is founded on establishing at the outset the feelings of the participants about change, their hopes and concerns for retirement, recognising the potential issues and opportunities in retirement and making change work for them.
  • The program is interactive and really engage participants in thinking and planning retirement from their own perspective.
  • This program is designed to equip participants with relevant skills and exposure on how to manage their lives after retirement
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The Acculturation program covers the following modules:

  • Smart Action Selling (SAS) Principles
  • Marketing, Selling & Negotiation Skills
  • Business Development for Marketers
  • Selling is everyone’s Business
  • Excellence in Marketing Leadership
  • Brand Leadership
  • Winning & Keeping Customers for Life
  • Sales Leadership
  • Key Account Management (KAM)
  • Call & Event Management
  • Targeting
  • Smart Brand Management
  • Territory Management
  • Customer Focus for Front & Back Offices
  • Smart Trade Marketing
  • Analysis & Planning
  • Customer Relationship Management
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Our proposed comprehensive Smart Marketing Management Acculturation programmes will add significant quality value to your Marketing, Sales & Leadership Culture in the following issues:

  • Analyses of Strategy Service Gaps analyses through pre-and post-programme Surveys
  • Improving your marketing management culture
  • Acquisition of essential skills to critically analyse marketing situations facing organisations.
  • Appreciation of the role of marketing and the management of marketing functions in the modern organisation.
  • Understanding the challenges of Marketing Management in the Nigeria and African Environments
  • Identification of Systems and Process challenges through survey feedback
  • Addressing various categories of staff from top to bottom through interventions of choice.
  • Introduction of Initiatives that will reorient people and build truly lasting culture
  • Building a culture of Excellent Relationship Management reflecting knowledge expertise, accessibility and service orientation
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The Smart Marketing Acculturation program is an holistic program covering Holistic marketing: Internal, Integrated, Relationship & Performance Marketing

  • Understanding Marketing Management
  • Capturing Marketing Insights
  • Connecting with Customers
  • Building Strong Brands
  • Shaping the Market Offerings
  • Delivering Value
  • Communicating Value
  • Creating Successful Long Term Growth
  • Marketing in VUCAR World
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  • Our approach to acculturation development programme involves focusing on the development of key leadership talents and abilities to create well-rounded organizational leaders from the lowest to the highest levels. We introduce the skills and techniques that sustain leaders' long-term excellence and maximize their performance and the performance of their teams.
  • Our leadership training programs assist participants in establishing an environment of success both for their teams and for themselves..
  • However, this will be done for selected number of staff who will then coach others under our programme of - Coaching the Coach.
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  • Succession Planning
  • Strategy is Everyone’s Job
  • Leading Teams to Successes
  • Strategic Leadership
  • The Art of Leadership Versus the Science of Management
  • Strategic Teaming
  • Smart Strategic Business Growth
  • Understanding Strategy Execution
  • Sustaining a culture of Strategic Leadership
  • Leading Empowered teams (LETs)
  • Smart Strategic Thinking
  • Ahead of the Curve
  • Coaching & Mentoring
  • Empowerment-A way of life
  • Coaching for Success
  • Applied Strategic Thinking
  • Leading in the midst of Adversity
  • The Practice of Strategy
  • Active Listening Skills
  • Win-Win Partnership
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  • Our service quality acculturation programs are designed using the experiential Action Learning Model to:
  • Change attitudes and behaviours
  • Teach the art and impact Performance Culture
  • Build employee morale, teamwork and communication.
  • For this, we have partnered with the Service Quality Institute.
  • For the past 40 years, they have developed modules in a simple but effective, user friendly format to facilitate ease of understanding and influence employee attitudes.
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  • Customer Relationship Management
  • Customer Service Excellence
  • The Power of Team Empowerment
  • Customer Focus for Front & Back Offices
  • Feelings for Professionals and Executives
  • The Power Empowerment
  • BAD Campaign
  • Irate Customers
  • The Power of SPEED
  • Moving Up
  • Remember me
  • Loyal for Life
  • Handling Service Delivery Cases & Scenarios
  • GOOD Idea Campaign
  • Coaching for Success
  • Winning & Keeping Customers For Life
  • CRM Software - Salesforce
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Our Howes Assessment Tools (HATs) will help you develop perceptual maps that would highlight individual / organization’s core strengths and areas for improvement as perceived by various stakeholders. Our surveys perform the following

  • Identify the Business Core Value and Map Critical Processes: Human Capital, Structural Capital, Strategic Capital, Relationship Capital
  • Our survey will analyze the Critical Issues that can be classified into:
  • Opportunities,
  • Gaps and
  • Wastes.
  • Measures the Importance, Efficiency and Adaptability of the Business
  • HAT -Matrix can be utilized to validate / identify gaps between Strategy, Value Delivered, Processes and Metrics
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Our Service Monitoring Evaluation will be in three dimensions:

  • Online Survey of Customers-The Way Customers see us

Designed to get feedback from customers on the quality of service received as well as the state of the infrastructures within the premises being assessed. This will be done every 6 month

  • Online Survey of Employees-The Way We see ourselves

To assess performances, behaviors, and working ethics of individual employee.

  • Mystery Shopping-The Way We are:

Designed to get feedback from customers on the quality of service received as well as the state of the infrastructures within the premises being assessed. This will be done every 6 month

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  • The LAW program covers all the key lifestyle aspects of retirement from health and leisure to work and relationships. They also cover the key financial decisions including the opportunities as a result of 'pension freedom'.
  • In particular, the program is founded on establishing at the outset the feelings of the participants about change, their hopes and concerns for retirement, recognising the potential issues and opportunities in retirement and making change work for them.
  • The program is interactive and really engage participants in thinking and planning retirement from their own perspective.
  • This program is designed to equip participants with relevant skills and exposure on how to manage their lives after retirement
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  • To define areas with a potential to improve by giving feedback on how the company is perceived from a customer’s perspective.
  • To be used in the right way to increase sales, satisfied customers, satisfied employees and profit.
  • To identify learning & development needs and small problems before they expand.
  • Employees can get feedback on how their performance is perceived from a customer’s perspective.
  • The organisation receives a unified follow up of the concept and the service level, which is a helpful work tool for benchmarking and continuous improvements on all levels in the organization.
  • Mystery Shopping can also be used for incentive programs and as a part of the Organisational Balanced Score Card.
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Howes mystery shopping covers the following areas in totality:

  • Operating standards, processes and procedures
  • Marketing – brand promise
  • Compliance and Industry best practices
  • Voice of the customer feedback – experience & satisfaction
  • Voice of Employee
  • Physical ambience & attractiveness
  • Employee appearance & Behaviour
  • Response time and waiting time
  • Quality Assurance
  • Fraud & Risk Management
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  • The LAW program covers all the key lifestyle aspects of retirement from health and leisure to work and relationships. They also cover the key financial decisions including the opportunities as a result of 'pension freedom'.
  • In particular, the program is founded on establishing at the outset the feelings of the participants about change, their hopes and concerns for retirement, recognising the potential issues and opportunities in retirement and making change work for them.
  • The program is interactive and really engage participants in thinking and planning retirement from their own perspective.
  • This program is designed to equip participants with relevant skills and exposure on how to manage their lives after retirement
Edit
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  • The LAW program covers all the key lifestyle aspects of retirement from health and leisure to work and relationships. They also cover the key financial decisions including the opportunities as a result of 'pension freedom'.
  • In particular, the program is founded on establishing at the outset the feelings of the participants about change, their hopes and concerns for retirement, recognising the potential issues and opportunities in retirement and making change work for them.
  • The program is interactive and really engage participants in thinking and planning retirement from their own perspective.
  • This program is designed to equip participants with relevant skills and exposure on how to manage their lives after retirement
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  • Excellence in Retirement
  • Self-awareness mapping
  • Idea generation and selection
  • Project management
  • Market and competitor analysis
  • Business strategy and risk analysis
  • Intellectual property rights, patents/trade marks
  • The management team
  • Financial forecasting planning
  • Marketing Strategy
  • Operational Strategy
  • Investments & enough finance for retirement
  • Personal Effectiveness
  • Strategic for different levels
  • E-Learning Platform
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Our Personal Renewal workshop covers the following among others:

  • Our mission
  • Our Vision
  • Renewal defined
  • The steps to excellence
  • Strategies of self-renewal
  • Hidden value
  • Encourage the heart
  • Renewal mind map
  • Ready for change
  • Motivation
  • Communication
  • Personal mastery
  • Personal organization and time management
  • Personal strengths
  • Self-awareness
  • Conscience
  • Independent will